Refund Policy

1. Overview

This Refund Policy governs the terms under which Soybar (M) Sdn Bhd ("Soybar," "we," "us," or "our") provides refunds for purchases made on our website.

2. Eligibility for Refunds

a. Damaged or Defective Products: We will provide a full refund for products that are damaged or defective upon delivery. Customers must report such issues within [number of days] days of receiving the product.

b. Cancellation of Orders: Customers may cancel an order and receive a full refund if the cancellation request is submitted before the order is processed for shipping.

3. Refund Process

a. Contact Us: To initiate a refund, customers must contact us at Whatsapp (+6017-7351167) and provide details of the issue, including order number and supporting documentation (photos for damaged products, cancellation request, etc.).

b. Return of Products: For damaged or defective products, we may require the return of the product(s) before processing a refund. Return shipping costs will be covered by Soybar.

c. Refund Approval: Refunds will be approved after an assessment of the reported issue. We reserve the right to refuse a refund if the issue does not meet the eligibility criteria.

4. Timing of Refunds

Refunds will be processed within [number of days] days after approval. The timing of the actual refund may vary depending on the customer's payment method.

5. Exclusions

a. Change of Mind: We do not provide refunds for change of mind or personal preference.

b. Consumable Products: Refunds are not applicable to consumable products unless they are damaged or defective.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at [provide contact information].

Company Registration Number: 202201040673(1486370-H)

By making a purchase on our website, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.

Last Updated: [2 January 2024]